1. Why are we doing this improvement workshop?
An established Social Enterprise, with the mission to equip people to improve their own wellbeing, wanted help to get a clear vision of their business and streamline their ‘order through to delivery’ process.
2. What was happening before?
- Lots of back and forth email traffic
- Courses not full due to late cancellations
- Not being informed of requirements before the event.
3. How is it now?
- Have a map of their end-to-end process
- Social business model canvas completed to better understand the key parts of their business
- Clarity of which areas to work on
4. What has been achieved?
- Revealed more than 20 ideas and opportunities during 2 hour working session
- Social Enterprise went home with clear actions and all the information discovered on the day
5. What happens next?
- The team immediately started on the work they uncovered
- Impactara will check on progress in 6 months